Email the CityHopp team.
Use our support email for product help, feedback, partnerships, policy questions or other enquiries. A clear subject line helps us route your message.
support@cityhopp.appContact CityHopp
Let’s get you to the right place.
Whether you need help with the app, want to discuss a partnership or have a privacy question, your message will reach the team behind CityHopp.
Choose a topic
How can we help?
Each link starts an email with the right subject. You can review everything before sending.
Product support
Report incorrect route or station information, booking issues, navigation problems or unexpected app behaviour.
Start a support email →Partnerships
Discuss mobility, transit, ticketing, data or other product partnerships with the team.
Discuss a partnership →Privacy and data
Ask how personal data is handled or submit an applicable privacy-rights request.
Send a privacy request →!
CityHopp is not an emergency service.
For immediate danger, medical emergencies or urgent public-safety concerns, contact the appropriate local emergency authority.
Looking for product information?
Learn why CityHopp exists and who is responsible for it.